Contact Centre Support

Today’s customers expect more from their services, demanding a level of value, immediacy and convenience like never before.

We help our partners deliver cost-effective customer services that provide the timely and personalised experience that your community and stakeholders demand. We optimise channel mixes and provide a full suite of customer satisfaction metrics so that we consistently meet and exceed expectations.

Our contact centre services include:

  • Complete contact centre services – call centre, email, SMS and online support
  • After-hours contact centre services and 24/7 support
  • Back up and overflow for in-house call centres

 



OUR OTHER MANAGED SERVICES INCLUDE:

Contact Centre Support

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Debt Recovery Services

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Business and Administration
Support

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Digitisation and Records
Management

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Contact us today to find out how we can support your council or organisation.

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